Your best operator is retiring. Their know-how doesn't have to.
Within weeks, what they know can become procedures, troubleshooting guides and an assistant the whole team can ask.
- 15 years in manufacturing and supply chain systems
- Based in Quebec, service in French
- Delivered Law 25 compliant
- Eligible for Quebec grants
YOUR SITUATION
This may be your situation
- John leaves in 12 to 18 months. Everyone knows the date.
- Nobody else can fix line 2, calibrate the machine, or handle the difficult supplier.
- When he's on vacation, problems wait until he's back.
- The closer the date gets, the more it worries you.
THE COST OF WAITING
Every month of waiting cuts the time you have left
18
months
before he leaves. And that counter never goes back up.
Every month you wait is one month less to capture what he knows with him, rather than after him.
Once he's gone, all that's left is rebuilding it: trial and error, calls to the retiree, and months of training for the replacement.
THE REAL PROBLEM
John leaving is only the trigger. The real problem is that what he knows was never written down.
A way of working lives in one person's head instead of in a written process backed by the right tools.
As long as the know-how stays there, every absence, every vacation, and every departure costs production.
THE FIRST STEP
Start by measuring, not by buying
“The plant that depends on John” is a free 10-question guide to assess how fragile your plant is. In fifteen minutes you get a score and things you can act on right away.
When you want the full picture, the next step is the “map of critical know-how” part of the Resilient Operations Diagnostic: who knows what, and what happens if that person leaves tomorrow.
See the diagnosticNEXT STEP
A 30-minute call, no commitment.
To see whether the diagnostic applies to your situation.